9Star Broking

Home Investor Complaints Data

Investor Complaints Data

Para 5(2) of Investor Charter

Complaint Resolution process at Depositories

Data for every month ending

SN	Received from	Carried forward from previous month	Received during the month	Total Pending#	Resolved*	Pending at the end of the month**		Average Resolution time^ (in days)
SN	Received from	Carried forward from previous month	Received during the month	Total Pending#	Resolved*	Pending for less than 3 months	Pending for more than 3 months	Average Resolution time^ (in days)
1	Directly from Investors	NIL	NIL	NIL	NIL	NIL	NIL	NIL
2	SEBI(SCORES)	NIL	NIL	NIL	NIL	NIL	NIL	NIL
3	Stock Exchanges	NIL	NIL	NIL	NIL	NIL	NIL	NIL
4	Depositories	NIL	NIL	NIL	NIL	NIL	NIL	NIL
5	Other Sources (if any)	NIL	NIL	NIL	NIL	NIL	NIL	NIL
6	Grand Total	NIL	NIL	NIL	NIL	NIL	NIL	NIL

Trend of monthly disposal of complaints

Sr.No	Month	Carried forward from previous month	Received	Resolved	Pending
1	Mar-22	NIL	NIL	NIL	NIL
2	Apr-22	NIL	NIL	NIL	NIL
3	May-22	NIL	NIL	NIL	NIL
4	Jun-22	NIL	NIL	NIL	NIL
5	Jul-22	NIL	NIL	NIL	NIL
6	Aug-22	NIL	NIL	NIL	NIL
7	Sep-22	NIL	NIL	NIL	NIL
8	Oct-22	NIL	NIL	NIL	NIL
9	Nov-22	NIL	NIL	NIL	NIL
10	Dec-22	NIL	NIL	NIL	NIL
11	Jan-23	NIL	NIL	NIL	NIL
12	Feb-23	NIL	NIL	NIL	NIL
13	Mar-23	NIL	NIL	NIL	NIL
14	Apr-23	NIL	NIL	NIL	NIL
15	May-23	NIL	NIL	NIL	NIL
16	Jun-23	NIL	NIL	NIL	NIL
17	Jul-23	NIL	NIL	NIL	NIL
18	Aug-23	NIL	NIL	NIL	NIL
19	Sep-23	NIL	NIL	NIL	NIL
20	Oct-23	NIL	NIL	NIL	NIL
21	Nov-23	NIL	NIL	NIL	NIL
22	Dec-23	NIL	NIL	NIL	NIL
23	Jan-24	NIL	NIL	NIL	NIL
24	Feb-24	NIL	NIL	NIL	NIL
25	Mar-24	1	27-Mar-24	28-Mar-24	NIL
26	Apr-24	NIL	NIL	NIL	NIL
27	May-24	NIL	NIL	NIL	NIL
28	Jun-24	NIL	NIL	NIL	NIL
29	Jul-24	NIL	NIL	NIL	NIL
30	Aug-24	2	06-Aug-2024	07-Aug-2024	NIL
31	Sep-24	NIL	NIL	NIL	NIL
32	Oct-24	1	04-Oct-2024	16-Oct-2024	NIL
33	Nov-24	NIL	NIL	NIL	NIL
34	Dec-24	NIL	NIL	NIL	NIL
35	Jan-25	NIL	NIL	NIL	NIL
36	Feb-25	NIL	NIL	NIL	NIL
37	Mar-25	NIL	NIL	NIL	NIL
38	Apr-25	NIL	NIL	NIL	NIL
39	May-25	NIL	NIL	NIL	NIL
40	Jun-25	NIL	NIL	NIL	NIL
41	Jul-25	NIL	NIL	NIL	NIL
42	Aug-25	NIL	NIL	NIL	NIL
43	Sep-25	NIL	NIL	NIL	NIL
44	Oct-25	NIL	NIL	NIL	NIL
45	Nov-25	NIL	03-Nov-2025	04-Nov-2025	NIL
46	Dec-25	NIL	NIL	NIL	NIL
47	Jan-26	NIL	NIL	NIL	NIL
48	Feb-26	NIL	NIL	NIL	NIL
49	Mar-26	NIL	NIL	NIL	NIL
50	Apr-26	NIL	1	1	NIL
51	May-26	NIL	1	1	NIL
52	Jun-26	NIL	1	NIL	1

*Should include complaints of previous months resolved in the current month, if any
^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

Trend of annual disposal of complaints

SN	Year	Carried forward from previous year		Received during the year
1	2017-18	NIL	2	2	NIL
2	2018-19	NIL	1	1	NIL
3	2019-20	NIL	2	2	NIL
4	2020-21	NIL	NIL	NIL	NIL
5	2021-22	NIL	NIL	NIL	NIL
6	2022-23	NIL	NIL	NIL	NIL
7	2023-24	NIL	3	3	NIL
8	2024-25	NIL	4	4	NIL
9	2025-26	NIL	NIL	NIL	NIL
	Grand Total	NIL	12	12	NIL

"Attention Investors

1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.

2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.

3. Pay 20% upfront margin of the transaction value to trade in cash market segment.

4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.

5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

.......... Issued in the interest of Investors"

ATTENTION INVESTORS:

Prevent Unauthorised transactions in your account —> Update your mobile numbers/email IDs with your Stock Brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day ………. Issued in the interest of investors”

“Prevent Unauthorized Transactions in your demat account —> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL/CDSL on the same day……….issued in the interest of investors.”

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor’s account

“KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.”

Under the rapidly evolving dynamics of financial markets, it is crucial for investors to remain updated and well-informed about various aspects of investing in securities market. In this connection, please find a link to the BSE Investor Protection Fund website where you will find some useful educative material in the form of text and videos, so as to become an informed investor.
https://www.bseipf.com/investors_education.html
We believe that an educated investor is a protected investor !!!

Compliance Officer : Mr. Jinesh Dugar , 02917160006 , jineshdugar@9star.in

9Star Broking

trade online

my 9 star

RE eKYCE-Modification

Investor Complaints Data

Para 5(2) of Investor Charter

Complaint Resolution process at Depositories

Complaint Resolution process at Depositories

Data for every month ending

Trend of monthly disposal of complaints

Trend of annual disposal of complaints